Frequently Asked Questions:

How do we pay for merchandise for business purposes?
The Mulesoft Swag Store accepts payments via credit card.

What are your hours?
Fulfillment and customer service for the MuleSoft Swag Store operate weekdays from 8 a.m.-5 p.m. Pacific time, excluding holidays.

Can I order items and have them sent to a customer?
Yes. You will just need to choose the option to “Ship to Someone Else” at check out and enter their information. You can also choose to have tracking information emailed to the recipient.

When will I receive confirmation of my order?
Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

When will my order ship?
If there is inventory available, orders placed and authorized:
Before 12 noon Pacific Time, ship same business day.
After 12 noon Pacific Time, ship next business day

Does the MuleSoft Swag Store ship to international addresses?
Yes! FedEx provides the best tracking and customs clearance. You can either pay for the FedEx shipping costs through our website or use the "Ship on My FedEx account" option to have the shipping fees applied directly to your account by FedEx. If you pay for the FedEx shipping costs, the standard is for the recipient to pay for the duties/taxes. If you use the "Ship on My FedEx account" option, the standard is for the shipping and duties/taxes to be applied to your FedEx account. If you would like to ship to a country not listed on the checkout page, please email customerservice@brandvia.com for information on how to have product sourced to that location. Thank you!
Exporting
It is important to BrandVia that our customers are able to receive the items that are shipped to them. We are committed to making every effort to get your merchandise from our facility to the shipping address entered on the order, whether the address is inside or outside the US. We know that many countries outside of the US have import restrictions for promotional merchandise and gifts. At times the merchandise can get held up in customs and the reasons are varied and can change without notice, even if accurate product documentation is provided. As a response to this (as an example) we have placed a hold on shipments to countries such as Russia and India because the import restrictions there have made it too difficult to get our goods into the country. If you would like more information on our international shipping policies and experiences please email customerservice@brandvia.com. Redistribution
Most of the merchandise that we sell is produced outside of the US. Many of these goods that have been imported into the U.S. cannot be easily exported to other countries, or re-shipped a second time, once our customers initially receive them. We highly recommend that you check with your freight forwarder to confirm foreign documentation requirements if you seek to re-ship goods that you have purchased through our store(s). Please note: BrandVia is a distributor (not a manufacturer) and therefore will not have access to factory information from the company that originally produced the goods.

When will my order be delivered?
Orders ship from San Jose, California, with the following ESTIMATED timelines:

How do I cancel my order?
Please contact BrandVia Customer Service at customerservice@brandvia.com or 408-952-5850 before 2 p.m. on the business day your order is scheduled to be shipped.

How do I find out the status of my order and tracking information?
Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped. Any other inquiries should be directed to BrandVia Customer Service at customerservice@brandvia.com

How do I conduct a refund or exchange?
A pre-paid FedEx return label can be requested for all domestic FedEx shipments. You can use this to return the item. Please include a note with the return indicating whether you would like a refund or exchange. We will process the refund or exchange request within a few business days.
If your order was sent via the free weekly courier, please email customerservice@brandvia.com for a pre-paid FedEx return label.
Returns from outside the U.S. can be shipped, at the customer's expense or on a customer-provided FedEx account.

How do I change the shipping address for my order?
If you need to change the shipping address of your order and the order has not shipped please call us at 408-952- 5850 or email us at customerservice@brandvia.com. Please reference your order number when you call or email.

Where can I provide feedback about the MuleSoft Swag Store?
We would love to hear your feedback and suggestions! Just email customerservice@brandvia.com.

How do I order in bulk?
If the quantity of an item you like on the store isn't available, we can place a drop ship order from our factory. Please email customerservice@brandvia.com with the item name, SKU and the quantity that you need. Please note that production time will vary by product and we will advise soonest ship date.

How do I place a custom order?
For all custom order requests (custom items not available in the store) please email Patty Shaffer at pshaffer@brandvia.com.

Who runs the MuleSoft Swag Store?
BrandVia Alliance Inc., 2159 Bering Drive San Jose, CA 95131
Contact Number: 408 955 0500.
Fax Number: 408 955 0506.